Every Hibiscus at Home piece is made by hand, to order, especially for you. For this reason, we don't accept returns for change of mind, except where the law gives you the right to cancel.

If you're a consumer in the UK or EU, you have a legal right to cancel within 14 days of receiving your order. If you choose to do so:

• Let us know in writing at hello@hibiscusathome.com within 14 days of delivery.

• Items must be returned unused, unassembled and in their original packaging, within 14 days of telling us.

• Return shipping is at your own cost. As our pieces are made and shipped from outside the UK, this can be significant, especially for furniture sent by freight.

• We may reduce your refund if the item's value has been diminished by handling beyond what's necessary to inspect it.

Customers outside the UK and EU: all sales are final, except for damaged or faulty items, or where your local law requires otherwise.

Bespoke pieces made to your own specifications cannot be cancelled once production has begun.

Damaged or faulty items
If your piece arrives damaged or faulty, contact us within 48 hours of delivery with your order number and photos, and we'll arrange a repair, replacement or refund at no cost to you.

This policy does not affect your statutory rights.