Made to order, with care
Every Hibiscus at Home piece is handmade to order by our artisan partners around the world. Please allow 7–10 weeks from the date of your order for your piece to be made and delivered. We'll email you when your order is dispatched, with tracking details where available.

Delivery costs
Delivery is included in the price of items marked "delivery included." For other items, delivery costs are shown at checkout.

Large items and furniture
Furniture is delivered by freight. Our delivery partner will contact you by phone to arrange a delivery date, so please make sure the phone number you give at checkout is correct. Delivery is to your address and does not include carrying items upstairs, unpacking or assembly. Your piece may arrive in several boxes and assembly instructions are included.

Import duties and taxes
International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are not included in our prices and are payable by the recipient on arrival. If a delivery is refused because of unpaid duties or taxes, the cost of returning the item will be deducted from any refund.

Delays
While we aim to deliver within 7–10 weeks, delays can occasionally occur because of customs checks, carrier delays, or circumstances beyond our control. If your order is significantly delayed, we'll contact you regarding next steps.

Damage in transit
Please inspect your order on arrival. If anything is damaged, note it on the delivery paperwork where possible, and contact us within 24 hours at hello@hibiscusathome.com with your order number and photographs of the item and packaging. We'll arrange a repair, replacement or refund.

Delivery address
Please check your delivery address carefully at checkout. We can't be held responsible for orders delivered to an incorrect address provided by the customer.